Privacy Policy
Effective Date: November 25, 2024
Welcome to Khet Foods! We value your trust and are committed to safeguarding your privacy. Below is an overview of how we manage and use your information.
1. Information We Collect
Here's the information we collect to provide you with exceptional service:
- Personal Information: Your name, phone number, email, and delivery address for service and delivery purposes.
- Payment Information: Securely processed through third-party gateways for transactions.
- Usage Data: App interaction data for enhancing user experience.
- Location Information: For delivery updates and personalized service (if you permit).
2. How We Use Your Information
Your data is used to:
- Process and deliver your orders efficiently.
- Provide recommendations and promotional updates.
- Enhance app performance and usability.
- Communicate updates via SMS and notifications.
3. Proof of Consent and Messaging Opt-In
By checking the SMS notifications consent box during signup, you:
- Agree to receive SMS updates about orders and promotions.
- Acknowledge that your consent is stored securely for compliance.
You can opt out anytime by replying "STOP" to any SMS or updating your preferences in the app.
4. Data Sharing and Disclosure
We share your data only when necessary:
- Service Providers: For messaging (e.g., Twilio) and payments (e.g., Stripe).
- Legal Compliance: If required by law to protect our users and partners.
5. Data Security
We employ encryption and robust security protocols to safeguard your data. However, no transmission method is completely secure.
6. Your Rights and Choices
- Access and Correction: Manage your data in the app or contact support for updates.
- Opt-Out: Stop receiving marketing communications by updating preferences or replying "STOP" to SMS.
- Account Deletion: Request to delete your account and data (except as required by law).
7. Changes to the Privacy Policy
We may revise this policy periodically. Updates will be posted on our app and website, with notifications sent to you.
8. Contact Us
If you have any questions, contact our customer support:
Khet Foods Customer Support
Email: [email protected]